If your order has gone into payment review, it means the order may have failed. If money has been taken from your account and you have not received a order confirmation email, please contact us as soon as you can.
You can be assured that shopping with Infamiss is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Once you've placed you order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add email@example.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.
We're sorry to hear that you've received an incorrect or faulty item. Please send us a messagewith your order number, the name/product code of the item you were supposed to receive and any further details.
Shipping may take anywhere between 11-20 business days or even longer, depending on your location and the opening hours of your local post office. Sometimes things may get stuck at customs for inspection but rest assured that they will reach you very soon!
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2 hour Change of Order Policy.
We have the strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfilment process to make this possible, similar to a kickstarter campaign. We get value in cross selling and hopefully having you come back to us in the future.